Wellicle Help
THEN

Support tickets

Open and track account-wide tickets with Wellicle support

Overview

Support tickets live on /support — they are account-wide, not tied to one organization. Any signed-in user can open a ticket.

Open Support from the user menu, or Help & Support on the Settings hub (/settings). That is different from Help center, which is this public guide site.

Steps

  1. Browse your tickets

    Go to /support. Tabs are All, Open, Resolved, and Closed

  2. Create a ticket

    Choose New ticket. Fill Subject, Category, Priority, optional Organization, and Description. Attach images or PDFs — up to 5 files, 10 MB each

  3. Follow the thread

    Replies show You and Support. Use Send reply to continue. Replying to a Resolved ticket reopens it — there is no separate Reopen button

  4. Close and rate

    Close ticket stops new replies. When the ticket is Resolved or Closed, rate the experience from 1 to 5 stars

Tips

  • Check a help guide first if the question is about a screen in the app
  • Attach a screenshot or PDF when the issue is hard to describe
  • Pick the related organization when the problem is specific to one facility